Privacy Policy

Last updated: April 11, 2026

Lihlo ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.lihlo.com or purchase our products.

1. Data controller

The data controller for your personal data is:

Lihlo B.V.
Address: Ceintuurbaan 250-2, 1072 GH, Amsterdam, Netherlands
Chamber of Commerce (KvK): 96616652
Email: info@lihlo.com

For any privacy-related questions, please contact us via the email above.

2. Information we collect

a) Personal data

Name, email address, phone number
Billing and shipping address
Payment information (processed securely via third-party providers)

b) Technical data

IP address, browser type, device information
Cookies and analytics data

c) Communication data

Messages, inquiries, or feedback submitted via our contact form or customer support channels

3. Purposes of processing

We use your data for:

Processing and delivering orders
Customer support and handling inquiries or complaints
Sending promotional emails (only with explicit consent)
Improving our website and services
Compliance with legal obligations

4. Legal bases for processing

We process your data based on:

Performance of a contract: for orders and delivery
Consent: for marketing communications (opt-in)
Legal obligation: for tax and accounting purposes
Legitimate interests: for website analytics and fraud prevention

5. Sharing data with third parties

We do not sell or rent your personal data. We share data only with trusted service providers who process it on our behalf, including:

Shopify — our e-commerce platform, hosting, and checkout/payment processing
Klaviyo — email marketing and newsletter management (only with your consent)
Shipping and payment providers — to fulfil and deliver your orders
Authorities — where required by law

If data is processed outside the EU, we ensure appropriate safeguards are in place (e.g. EU standard contractual clauses).

6. Data retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Examples:

Order data: up to 7 years for tax purposes
Marketing data: until you unsubscribe or withdraw consent

7. Cookies and tracking

We use cookies to enhance your experience, including:

Functional cookies: necessary for website functionality
Analytical cookies: to understand website usage
Marketing cookies: for personalized advertising

You can accept or decline non-essential cookies via the cookie banner when you first visit, and change your choice at any time through the "Cookie settings" link in our website footer or your browser settings.

8. Your privacy rights

You have the right to:

Request access to your personal data
Correct or update your data
Request deletion of your data ("right to be forgotten")
Restrict processing or object to processing
Data portability
Withdraw consent (for marketing purposes)

To exercise your rights, please contact us at info@lihlo.com. We respond within one month. You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Data security

We implement appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, or disclosure. However, no online system is 100% secure.

10. Children's privacy

Our website and products are intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version is always available on our website and is effective from the date stated at the top of this document.

12. Contact

For questions regarding this Privacy Policy or your personal data:

Email: info@lihlo.com
Address: Ceintuurbaan 250-2, 1072 GH, Amsterdam, Netherlands